Improving the operational quality of the reservation desk for members by utilizing low-cost BPO (Business Process Outsourcing) services!

【 Summary 】

By introducing a BPO service that has been used by a cumulative total of more than 3,000 companies, man-hours and time can be reduced.
For example, when it became difficult to turn the call center around with its own resources due to an increase in members, the introduction of this service made it possible to increase or decrease the number of staff according to the caller’s busy schedule, which resulted in a 95% response rate, and also led to cost reductions such as fixed costs by locating the call center in a regional area. The call center was also able to reduce fixed and other costs by locating the call center in a rural area.