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Improved the card procedure for house electronic money, which was handled by phone at the help desk. A chatbot has been introduced at the service counter, and card procedures can be performed immediately at any time.

FUJITSU FRONTECH LIMITED FRESTA Co.,Ltd

2022/05/27 11:46 am

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Detail of the article：https://www.fujitsu.com/jp/group/frontech/about/resources/case-studies/fresta-servicecounter/
HOME > Case study > Improved the card procedure for house electronic money, which was handled by phone at the help desk. A chatbot has been introduced at the service counter, and card procedures can be performed immediately at any time.
Category
System
Tags
AIDXICTSmart phoneChatWork efficiencyWorkload reductionCustomer satisfaction
Related URL
https://www.fujitsu.com/jp/group/frontech/about/resources/case-studies/fresta-servicecounter/
Service provider : FUJITSU FRONTECH LIMITED
Service user : FRESTA Co.,Ltd

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